Advanced Certificate in Service Improvement Strategies: Continuous Growth
-- ViewingNowThe Advanced Certificate in Service Improvement Strategies: Continuous Growth is a comprehensive course designed to equip learners with essential skills for career advancement in service improvement. This program focuses on continuous growth strategies, emphasizing the importance of adapting to evolving customer needs and market trends.
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⢠Service Blueprinting: Mapping the Customer Journey
⢠Continuous Improvement Methodologies: Lean Six Sigma & Kaizen
⢠Data Analysis for Service Improvement: Metrics, KPIs & Customer Satisfaction
⢠Design Thinking for Service Innovation
⢠Change Management in Service Organizations
⢠Employee Engagement & Empowerment in Service Delivery
⢠Continuous Listening: VoC Programs & Customer Feedback
⢠Service Automation & Digital Transformation
⢠Strategies for Customer Retention & Lifetime Value
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