Executive Development Programme in Service Performance Measurement: KPI Mastery
-- ViewingNowThe Executive Development Programme in Service Performance Measurement: KPI Mastery is a certificate course designed to empower professionals with the essential skills to measure, evaluate, and improve service performance. This program emphasizes the importance of Key Performance Indicators (KPIs) in tracking progress, identifying areas for improvement, and driving data-driven decision-making.
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⢠Service Performance Metrics
⢠Key Performance Indicators (KPIs)
⢠Developing Effective Service KPIs
⢠Balanced Scorecard: Linking KPIs to Business Strategy
⢠Data Collection and Analysis for Service Performance
⢠KPI Reporting and Visualization Techniques
⢠Continuous Improvement: Using KPIs to Drive Service Excellence
⢠Change Management in Service Performance Measurement
⢠Overcoming Challenges in Service Performance Measurement
⢠Case Studies and Best Practices in Service KPI Mastery
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