Executive Development Programme in Lean Services: Mastery
-- ViewingNowThe Executive Development Programme in Lean Services: Mastery certificate course is a comprehensive program designed to provide professionals with the essential skills required to excel in the services industry. This course emphasizes the importance of Lean principles, which focus on eliminating waste and enhancing customer value, to drive operational efficiency and effectiveness.
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⢠Lean Services Overview
⢠Value Stream Mapping in Services
⢠Understanding Customer Value and Waste Elimination
⢠Process Improvement Techniques for Lean Services
⢠Lean Leadership and Change Management
⢠A3 Problem Solving for Continuous Improvement
⢠Key Metrics and Performance Measurement in Lean Services
⢠Standardization and Sustaining Lean Gains
⢠Innovation and Creativity in Lean Services
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