Certificate in Lean Service Innovation for Competitive Advantage
-- ViewingNowThe Certificate in Lean Service Innovation for Competitive Advantage is a comprehensive course designed to equip learners with essential skills in service innovation. This program emphasizes the importance of Lean principles in enhancing service efficiency, reducing waste, and improving customer satisfaction.
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⢠Unit 1: Introduction to Lean Service Innovation
⢠Unit 2: Lean Service Principles and Concepts
⢠Unit 3: Value Stream Mapping for Service Design
⢠Unit 4: Continuous Improvement and Waste Elimination
⢠Unit 5: Customer-Centric Approach in Lean Service Innovation
⢠Unit 6: Process Improvement Techniques in Lean Service
⢠Unit 7: Lean Six Sigma for Service Excellence
⢠Unit 8: Innovation Tools and Techniques in Lean Service
⢠Unit 9: Change Management and Employee Engagement
⢠Unit 10: Measuring Success in Lean Service Innovation
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