Professional Certificate in Lean Service Customer Experience Enhancement
-- ViewingNowThe Professional Certificate in Lean Service Customer Experience Enhancement is a comprehensive course that empowers learners with the essential skills to streamline service operations and enhance customer satisfaction. This program focuses on Lean Six Sigma methodologies, empowering learners to identify inefficiencies, reduce waste, and improve service quality, all while keeping the customer at the heart of the process.
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⢠Lean Service Methodologies
⢠Customer Experience (CX) Design Principles
⢠Mapping Customer Journeys for Lean Service
⢠Identifying Waste in Customer Experiences
⢠Lean Six Sigma for Customer Experience Enhancement
⢠Implementing Continuous Improvement in Service Delivery
⢠Utilizing Technology for Lean Service CX
⢠Measuring and Analyzing Customer Satisfaction
⢠Change Management and Employee Engagement in Lean Service
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