Global Certificate in Service Operations Performance Metrics Essentials
-- ViewingNowThe Global Certificate in Service Operations Performance Metrics Essentials is a comprehensive course designed to empower professionals with the necessary skills to excel in service operations. This course highlights the importance of performance metrics in service operations, enabling learners to understand and interpret key performance indicators (KPIs) and service level agreements (SLAs).
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⢠Service Operations
⢠Performance Metrics
⢠Key Performance Indicators (KPIs)
⢠Service Level Agreements (SLAs)
⢠Customer Satisfaction (CSAT) Metrics
⢠First Contact Resolution (FCR)
⢠Mean Time to Resolution (MTTR)
⢠Service Metrics Reporting
⢠Continuous Service Improvement (CSI)
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