Executive Development Programme in Service Transformational Leadership
-- ViewingNowThe Executive Development Programme in Service Transformational Leadership certificate course is a comprehensive program designed to equip current and aspiring leaders with the necessary skills to drive service excellence and organizational growth. This course emphasizes the importance of transformational leadership in the service industry, where creating exceptional customer experiences is vital for business success.
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⢠Service Transformational Leadership: An Overview
⢠The Role of Executive Leadership in Service Transformation
⢠Developing a Customer-Centric Service Culture
⢠Strategies for Driving Service Innovation and Improvement
⢠Emotional Intelligence and its Impact on Service Leadership
⢠Building and Leading High-Performing Service Teams
⢠Effective Communication and Interpersonal Skills for Service Leaders
⢠Change Management in Service Transformation
⢠Metrics and Analytics for Measuring Service Success
⢠Ethical Considerations in Service Leadership
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