Certificate in Service Operations Service Strategy
-- ViewingNowThe Certificate in Service Operations Service Strategy course is a comprehensive program designed to equip learners with essential skills for career advancement in service operations. This course focuses on the importance of service strategy in delivering exceptional customer experiences and driving business growth.
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⢠Service strategy fundamentals
⢠Understanding customer needs and expectations
⢠Designing service offerings and value propositions
⢠Service delivery models and processes
⢠Service pricing and revenue models
⢠Service measurement and improvement
⢠Service governance and compliance
⢠Service innovation and differentiation
⢠Managing service relationships and partnerships
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