Masterclass Certificate in Service Measurement Techniques
-- ViewingNowThe Masterclass Certificate in Service Measurement Techniques is a comprehensive course designed to equip learners with the essential skills needed to excel in service measurement and advance their careers. This course focuses on the importance of service measurement in understanding customer needs, improving service quality, and driving business growth.
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⢠Service Blueprinting
⢠Customer Satisfaction Surveys
⢠Net Promoter Score (NPS)
⢠Key Performance Indicators (KPIs)
⢠Customer Effort Score (CES)
⢠Voice of the Customer (VoC)
⢠Service Metrics Visualization
⢠Data Analysis for Service Improvement
⢠Continuous Service Measurement Strategy
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