Executive Development Programme in Lean Leadership Development for Services
-- ViewingNowThe Executive Development Programme in Lean Leadership Development for Services is a certificate course designed to empower professionals with the necessary skills to drive operational excellence and service delivery. This program emphasizes the importance of lean principles in service industries, where waste can significantly impact profitability and customer satisfaction.
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⢠Introduction to Lean Leadership: Origins, principles, and benefits of Lean leadership in service industries.
⢠Value Stream Mapping: Techniques to identify and optimize value streams in service processes.
⢠Continuous Improvement: Implementing Kaizen philosophy and PDCA cycle for sustained service excellence.
⢠Standardization and Training: Developing and deploying standard work practices and training programs for service teams.
⢠Visual Management: Utilizing visual tools and techniques for process transparency and control.
⢠Employee Engagement: Fostering a culture of continuous learning, collaboration, and empowerment.
⢠Lean Metrics and Measurements: Establishing and tracking key performance indicators (KPIs) for service operations.
⢠Change Management: Leading and managing change in service organizations during Lean transformations.
⢠Lean Six Sigma Integration: Combining Lean principles with Six Sigma methodologies for enhanced service quality and efficiency.
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