Global Certificate in Service Operations: Essential Skills for Success
-- ViewingNowThe Global Certificate in Service Operations: Essential Skills for Success is a comprehensive course designed to empower learners with the necessary skills to thrive in the service operations industry. This course is critical for professionals seeking to advance their careers, as it provides a deep understanding of service operations management, customer service, and strategic planning.
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⢠Service Operations Fundamentals
⢠Customer Relationship Management in Service Operations
⢠Service Delivery and Performance Metrics
⢠Service Quality Management and Improvement
⢠Service Incident Management and Resolution
⢠Service Asset and Configuration Management
⢠Service Continuity and Disaster Recovery Planning
⢠Service Level Management and Agreements
⢠Service Portfolio and Catalog Management
⢠Continual Service Improvement in Service Operations
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