Executive Development Programme in Service Entrepreneurship
-- ViewingNowThe Executive Development Programme in Service Entrepreneurship is a certificate course designed to empower professionals with the necessary skills to excel in the service industry. This program emphasizes the importance of innovation, customer-centric strategies, and operational efficiency in service-based businesses.
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⢠Service Entrepreneurship Overview: Defining service entrepreneurship, understanding its importance and potential, and identifying opportunities in the service sector.
⢠Market Research and Analysis: Conducting market research, analyzing consumer behavior, and identifying target markets for service-based businesses.
⢠Service Design and Innovation: Designing innovative and customer-centric service offerings, and implementing service blueprinting and mapping techniques.
⢠Business Model Canvas for Service Entrepreneurship: Utilizing the Business Model Canvas to develop and validate a service-based business model.
⢠Service Operations and Management: Managing service operations, including staffing, training, and quality control, to ensure consistent customer experiences.
⢠Financial Management for Service Entrepreneurship: Understanding financial statements, budgeting, and cost management for service-based businesses.
⢠Marketing and Sales Strategies for Service Entrepreneurship: Developing and implementing effective marketing and sales strategies for service-based businesses.
⢠Customer Relationship Management (CRM) for Service Entrepreneurship: Building and maintaining customer relationships, and utilizing CRM tools and technologies to enhance customer experiences.
⢠Scaling and Growing a Service-Based Business: Identifying growth opportunities, developing a scalable business model, and managing growth and expansion.
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