Global Certificate in Service Strategy: Efficiency Redefined
-- ViewingNowThe Global Certificate in Service Strategy: Efficiency Redefined is a comprehensive course that equips learners with essential skills to excel in service strategy and operations. This certificate program emphasizes the importance of service efficiency in today's dynamic business environment, where customer expectations are soaring, and competition is intensifying.
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⢠Unit 1: Introduction to Service Strategy
⢠Unit 2: Service Design for Efficiency
⢠Unit 3: Process Optimization Techniques
⢠Unit 4: Lean Service Principles
⢠Unit 5: Six Sigma Methodology for Service
⢠Unit 6: Service Analytics and Data-Driven Decisions
⢠Unit 7: Customer Experience Management
⢠Unit 8: Change Management in Service Organizations
⢠Unit 9: Service Innovation and Digital Transformation
⢠Unit 10: Global Service Strategy and Cultural Intelligence
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