Executive Development Programme in Service Quality: Future-Ready Insights
-- ViewingNowThe Executive Development Programme in Service Quality: Future-Ready Insights is a certificate course designed to empower professionals with the skills needed to thrive in the evolving service landscape. This program emphasizes the importance of service quality in driving business growth and customer satisfaction, making it crucial for modern organizations.
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⢠Service Quality Fundamentals
⢠Understanding Customer Experience (CX)
⢠The Role of Employee Experience (EX) in Service Quality
⢠Digital Transformation and its Impact on Service Quality
⢠Metrics and Measurement for Service Quality
⢠Continuous Improvement and Innovation in Service Quality
⢠Future Trends in Service Quality
⢠Change Management and Leadership for Service Quality
⢠Building a Service Quality Culture
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