Professional Certificate in Online Support Platform Development
-- ViewingNowThe Professional Certificate in Online Support Platform Development is a vital course designed to equip learners with the necessary skills to create robust and efficient online support platforms. This program is crucial in today's digital age, where businesses rely heavily on online support to meet the needs of their customers.
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⢠Unit 1: Introduction to Online Support Platform Development
⢠Unit 2: Platform Architecture and Design
⢠Unit 3: User Interface (UI) and User Experience (UX) Design
⢠Unit 4: Web Standards, Accessibility, and Compatibility
⢠Unit 5: Ticketing Systems and Case Management
⢠Unit 6: Live Chat and Co-browsing Technologies
⢠Unit 7: Knowledge Base and Self-Service Options
⢠Unit 8: Integration with CRM and Other Business Systems
⢠Unit 9: Security and Data Privacy in Online Support Platforms
⢠Unit 10: Performance Monitoring and Optimization
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