Certificate in Service Design Strategies for Impact
-- ViewingNowThe Certificate in Service Design Strategies for Impact is a comprehensive course that empowers learners with the essential skills needed to excel in the rapidly evolving field of service design. This course emphasizes the importance of creating human-centered services, products, and systems that drive positive change and maximize value for businesses and customers alike.
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⢠Service Design Thinking: Understanding the foundation of service design and its role in creating positive impact.
⢠User Research and Experience Design: Learning methods for conducting user research and using the insights to design effective services.
⢠Service Blueprinting: Mapping the service journey to identify areas for improvement and innovation.
⢠Prototyping and Iterative Design: Designing, testing, and refining service prototypes to ensure effectiveness and usability.
⢠Co-creation and Collaboration: Collaborating with stakeholders, users, and cross-functional teams in the design process.
⢠Implementing Service Design Strategies: Applying service design principles in real-world scenarios to create impact.
⢠Measuring Service Design Impact: Evaluating the success and impact of service design strategies through key performance indicators and metrics.
⢠Scaling and Sustaining Service Design: Ensuring the scalability and sustainability of service design solutions.
⢠Ethical Considerations in Service Design: Understanding and addressing ethical considerations in the design process.
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