Certificate in Service Design Tools and Techniques for Success
-- ViewingNowThe Certificate in Service Design Tools and Techniques for Success is a comprehensive course that empowers learners with essential skills for career advancement in the service design industry. This program focuses on enhancing your ability to create and implement effective service designs, thereby improving customer experience and loyalty.
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⢠• Service Blueprinting: Understanding and designing service processes
⢠• Customer Journey Mapping: Identifying touchpoints and pain points in customer experiences
⢠• Persona Development: Creating archetypal user profiles for service design
⢠• Prototyping and Iterative Design: Rapidly testing and refining service concepts
⢠• Service Design Thinking: Applying human-centered design principles to service innovation
⢠• Co-creation Workshops: Facilitating collaboration between stakeholders
⢠• Measuring Service Experience: Utilizing metrics to evaluate and improve service quality
⢠• Employee Experience Design: Optimizing internal processes and culture to enhance service delivery
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