Global Certificate in Inside Sales Techniques: Phone Skills
-- ViewingNowThe Global Certificate in Inside Sales Techniques: Phone Skills course is a must for professionals seeking to excel in phone-based sales. This course highlights the importance of phone skills in today's digital age, where human connections can often be lost in the sales process.
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• Cold Calling Techniques: Learn effective strategies for initiating contact with potential clients, including researching prospects, crafting compelling openings, and overcoming objections.
• Questioning and Listening Skills: Master the art of asking open-ended questions to uncover customer needs, while practicing active listening to build rapport and trust.
• Product Knowledge: Gain a deep understanding of your offerings, including features, benefits, and competitive differentiators, to effectively communicate value to prospects.
• Objection Handling: Develop the ability to address and overcome common objections, such as budget constraints, lack of decision-making authority, or perceived risks, with confidence and finesse.
• Closing Techniques: Discover proven methods for closing deals, including summarizing key points, offering solutions, and asking for commitment.
• Call Scripting and Templates: Create effective call scripts and templates to streamline your sales process, while maintaining a conversational and personalized approach.
• Time Management and Organization: Implement best practices for managing your sales pipeline, prioritizing leads, and maximizing productivity.
• Performance Metrics and Analytics: Track and analyze key performance indicators (KPIs) to measure success and identify areas for improvement in your sales process.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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