Global Certificate in Lean Service Customer Satisfaction Metrics

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The Global Certificate in Lean Service Customer Satisfaction Metrics course is a comprehensive program designed to equip learners with the essential skills needed to drive customer satisfaction and improve business performance. This course is critical for professionals seeking to stay competitive in today's data-driven world, where measuring and improving customer satisfaction is vital.

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AboutThisCourse

With a focus on Lean Service principles, this course teaches learners how to identify key performance indicators (KPIs), collect and analyze data, and use insights to drive continuous improvement. Industry demand for these skills is high, with businesses seeking professionals who can help them deliver exceptional customer experiences and drive growth. By completing this course, learners will gain a deep understanding of customer satisfaction metrics, how to use them to improve business performance, and how to communicate insights effectively to stakeholders. This knowledge will be invaluable for career advancement, setting learners apart as experts in their field and giving them the skills needed to lead successful Lean Service initiatives.

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CourseDetails

• Lean Service Principles
• Customer Satisfaction Metrics
• Measuring Customer Loyalty
• Six Sigma and Lean Methodologies
• Process Improvement Techniques
• Data Analysis for Customer Satisfaction
• Root Cause Analysis in Lean Service
• Continuous Improvement Strategies
• Change Management in Lean Service
• Global Case Studies in Lean Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN LEAN SERVICE CUSTOMER SATISFACTION METRICS
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UK School of Management (UKSM)
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05 May 2025
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