Global Certificate in Service Solutions: Smart Decision-Making
-- ViewingNowThe Global Certificate in Service Solutions: Smart Decision-Making is a comprehensive course designed to empower learners with essential skills in service management. This certificate course highlights the importance of data-driven decision-making and problem-solving in the increasingly complex service industry.
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โข Unit 1: Introduction to Smart Decision-Making in Service Solutions
โข Unit 2: Data Analysis for Informed Decision Making
โข Unit 3: Leveraging Technology in Service Solutions Decision Making
โข Unit 4: Service Solutions Design Thinking for Smart Decision Making
โข Unit 5: Customer Experience (CX) Management and Decision Making
โข Unit 6: Service Solutions Metrics and Key Performance Indicators (KPIs)
โข Unit 7: Risk Assessment and Mitigation in Service Solutions Decision Making
โข Unit 8: Change Management and Decision Making in Service Solutions
โข Unit 9: Ethical Considerations in Service Solutions Decision Making
โข Unit 10: Continuous Improvement and Innovation in Service Solutions Decision Making
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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