Global Certificate in Service Value Enhancement Methods
-- ViewingNowThe Global Certificate in Service Value Enhancement Methods is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This course emphasizes the importance of enhancing service value, a critical aspect of modern business strategies.
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โข Service Blueprinting: Understanding and Designing Customer Experiences
โข Customer Journey Mapping: Identifying Opportunities for Value Creation
โข Service Innovation: Creating and Delivering New Value Propositions
โข Voice of the Customer (VoC): Capturing and Analyzing Customer Feedback
โข Service Quality Management: Measuring and Improving Service Delivery
โข Employee Engagement: Fostering a Culture of Service Excellence
โข Service Recovery: Turning Negative Experiences into Positive Outcomes
โข Service Analytics: Leveraging Data to Drive Value Enhancement
โข Service Design Thinking: Applying a Human-Centered Approach to Service Design
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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