Certificate in Lean Service Operations: Actionable Knowledge
-- ViewingNowThe Certificate in Lean Service Operations: Actionable Knowledge is a comprehensive course designed to provide professionals with essential skills in optimizing service operations. This certification focuses on Lean principles, a methodology that aims to eliminate waste, reduce variability, and increase efficiency in all service processes.
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โข Unit 1: Introduction to Lean Service Operations
โข Unit 2: Lean Principles and Concepts
โข Unit 3: Value Stream Mapping in Service Operations
โข Unit 4: Waste Reduction in Service Delivery
โข Unit 5: Process Improvement Techniques for Service Operations
โข Unit 6: Implementing Lean in Service Culture
โข Unit 7: Change Management and Continuous Improvement
โข Unit 8: Key Performance Indicators (KPIs) in Lean Service Operations
โข Unit 9: Customer Experience and Lean Service Delivery
โข Unit 10: Lean Six Sigma: Integrating Lean and Quality Management
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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