Executive Development Programme in Service Transformational Strategies

Name: Executive Development Programme in Service Transformational Strategies
Price: 149 GBP
Availability: InStock

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The Executive Development Programme in Service Transformational Strategies certificate course is a comprehensive training program designed to equip professionals with the skills necessary to lead service excellence and innovation in the modern business world. In today's rapidly changing marketplace, organizations must prioritize service transformation to stay competitive and meet the evolving needs of their customers.

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AboutThisCourse

This course is essential for professionals seeking to advance their careers by developing a deep understanding of service transformational strategies and how to implement them effectively. Throughout the program, learners will gain hands-on experience with the latest tools and techniques for service design, innovation, and delivery. They will develop the critical thinking and problem-solving skills needed to lead successful service transformation initiatives, and learn how to communicate their vision and strategy to key stakeholders and team members. With a focus on practical application and real-world examples, this course is designed to help learners make an immediate impact in their organizations and advance their careers in service management and leadership.

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CourseDetails

• Service Innovation: Understanding and implementing innovative service strategies to drive business growth and customer satisfaction.
• Customer Experience Management: Identifying and addressing customer needs and expectations to create exceptional experiences and build brand loyalty.
• Service Design Thinking: Utilizing a human-centered design approach to create services that are desirable, feasible, and viable.
• Service Blueprinting: Mapping out the customer journey and service delivery process to identify areas for improvement and optimization.
• Service Metrics and Analytics: Measuring and analyzing service performance to make data-driven decisions and track progress towards goals.
• Service Operations Management: Managing service delivery processes and resources to ensure efficient and effective service delivery.
• Service Leadership and Culture: Building a service-oriented culture and leadership style to drive service transformation and continuous improvement.
• Service Technology and Automation: Leveraging technology and automation to enhance service delivery and improve the customer experience.
• Service Marketing and Communication: Developing and implementing effective marketing and communication strategies to promote service offerings and build brand awareness.

Note: These units are not ranked in any particular order, and the final list of units should be tailored to the specific needs and goals of the Executive Development Programme in Service Transformational Strategies.

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BasicUnderstandingSubject
ProficiencyEnglish
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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE TRANSFORMATIONAL STRATEGIES

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UK School of Management (UKSM)

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05 May 2025

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