Advanced Certificate in Service Design: Enhancing Customer Experience

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The Advanced Certificate in Service Design: Enhancing Customer Experience is a comprehensive course that emphasizes the importance of designing exceptional customer experiences. In today's service-oriented economy, businesses that prioritize customer experience are more likely to succeed and thrive.

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AboutThisCourse

This course provides learners with essential skills to create, improve, and innovate services that meet customers' needs and expectations. The course covers various topics, including service blueprinting, customer journey mapping, prototyping, and testing. Learners will gain hands-on experience in applying service design tools and techniques to real-world scenarios, enabling them to develop a strong portfolio of service design projects. With a focus on industry demand, this course equips learners with the skills necessary to excel in various roles, such as Service Designer, Customer Experience Manager, and User Experience Designer. By completing this course, learners will demonstrate their commitment to professional development, increase their employability, and advance their careers in the rapidly evolving service design industry.

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CourseDetails


• Service Design Thinking
• Customer Experience Mapping
• Service Blueprinting
• Prototyping and Iterative Design
• Usability Testing in Service Design
• Human-Centered Design for Service Innovation
• Designing Multi-Channel Customer Experiences
• Service Design Metrics and Analytics
• Change Management in Service Design
• Advanced Topics in Service Design: Emerging Trends and Future Perspectives

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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ADVANCED CERTIFICATE IN SERVICE DESIGN: ENHANCING CUSTOMER EXPERIENCE
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UK School of Management (UKSM)
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05 May 2025
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