Global Certificate in Service Workforce Development

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The Global Certificate in Service Workforce Development is a crucial course designed to meet the increasing industry demand for skilled service professionals. This certificate program equips learners with essential skills necessary for managing, developing, and leading a service workforce in today's rapidly changing business environment.

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AboutThisCourse

By taking this course, learners will gain a comprehensive understanding of service workforce development strategies, performance improvement techniques, and change management methodologies. They will also learn how to leverage technology and data analytics to optimize service workforce performance. This certificate course is essential for anyone looking to advance their career in service management, learning and development, or human resources. By completing this course, learners will have the skills and knowledge necessary to lead and manage a high-performing service workforce, giving them a competitive edge in the job market and positioning them for success in their careers.

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Here are the essential units for a Global Certificate in Service Workforce Development:

• Service Fundamentals: Understanding the customer experience, service delivery, and service recovery.

• Service Culture: Building a service-oriented culture within an organization.

• Service Leadership: Developing leadership skills to manage and motivate a service workforce.

• Service Metrics: Measuring and tracking service performance, including customer satisfaction and loyalty.

• Service Innovation: Creating new services and enhancing existing ones to meet customer needs.

• Service Quality: Ensuring consistent quality in service delivery and customer interactions.

• Service Training and Development: Providing training and development opportunities to service employees to enhance their skills and knowledge.

• Service Technology: Utilizing technology to enhance service delivery and customer interactions.

• Service Globalization: Expanding service offerings to global markets and adapting to cultural differences.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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GLOBAL CERTIFICATE IN SERVICE WORKFORCE DEVELOPMENT
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UK School of Management (UKSM)
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05 May 2025
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