Global Certificate in Service Management: High-Performance Results
-- ViewingNowThe Global Certificate in Service Management: High-Performance Results is a comprehensive course designed to equip learners with essential skills for career advancement in service management. This course is crucial in today's industry, where service management has become a critical function for organizations to deliver value to their customers.
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โข Service Strategy: Understanding the principles of service management, service lifecycle, and service strategy.
โข Service Design: Designing services that meet customer needs, including service level management and capacity management.
โข Service Transition: Managing the transition of services from development to production, including change management and release management.
โข Service Operation: Operating services effectively, including incident management, problem management, and event management.
โข Continual Service Improvement: Continually improving services, including service reporting and service measurement.
โข Customer Experience Management: Managing the customer experience, including customer satisfaction and customer relationship management.
โข Service Desk and Incident Management: Managing incidents and the service desk, including incident prioritization and incident resolution.
โข Problem and Knowledge Management: Managing problems and knowledge, including problem identification, problem resolution, and knowledge sharing.
โข Service Delivery and Financial Management: Managing service delivery and financial management, including service level agreements, cost management, and budgeting.
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