Advanced Certificate in Service Operations Root Cause Analysis
-- ViewingNowThe Advanced Certificate in Service Operations Root Cause Analysis is a comprehensive course designed to equip learners with the essential skills to identify, analyze, and solve complex service problems. This certification focuses on the importance of root cause analysis (RCA) in improving service quality, reducing costs, and enhancing customer satisfaction.
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โข Root Cause Analysis
โข Service Operations
โข Problem Identification
โข Data Analysis Techniques
โข Advanced Statistical Methods
โข Cause and Effect Diagrams
โข Failure Modes and Effects Analysis (FMEA)
โข Corrective Action Planning
โข Continuous Improvement in Service Operations
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