Global Certificate in Lean Service Innovation Solutions
-- ViewingNowThe Global Certificate in Lean Service Innovation Solutions is a comprehensive course designed to equip learners with essential skills for optimizing service operations. This certificate program emphasizes the importance of Lean principles in driving service innovation and improving customer value.
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• Unit 1: Introduction to Lean Service Innovation
• Unit 2: Lean Principles and Concepts
• Unit 3: Mapping Value Streams in Service Delivery
• Unit 4: Identifying and Eliminating Waste in Services
• Unit 5: Process Improvement Methods for Lean Service Innovation
• Unit 6: Design Thinking and Customer-Centric Approaches
• Unit 7: Building a Culture of Continuous Improvement
• Unit 8: Lean Six Sigma and Quality Management
• Unit 9: Innovation Metrics and Performance Measurement
• Unit 10: Case Studies in Global Lean Service Innovation Solutions
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