Global Certificate in Service Process Improvement: Lean Methodologies
-- ViewingNowThe Global Certificate in Service Process Improvement: Lean Methodologies is a comprehensive course that empowers learners with the essential skills to streamline service processes, eliminate waste, and improve efficiency. This certification course is crucial in today's industry, where organizations constantly seek innovative ways to enhance service delivery and customer satisfaction.
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• Unit 1: Introduction to Service Process Improvement & Lean Methodologies
• Unit 2: Value Stream Mapping in Service Organizations
• Unit 3: Understanding and Identifying Waste in Service Processes
• Unit 4: Lean Tools for Service Process Improvement
• Unit 5: Continuous Flow & Pull Systems in Service Delivery
• Unit 6: Standardization & Visual Management for Service Processes
• Unit 7: Kaizen & Continuous Improvement Culture in Service Organizations
• Unit 8: A3 Problem Solving & Lean Six Sigma in Service Improvement
• Unit 9: Change Management & Resistance in Lean Service Transformation
• Unit 10: Measuring Success: Metrics & KPIs in Lean Service Improvement
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