Global Certificate in Service Process Improvement: Lean Methodologies
-- ViewingNowThe Global Certificate in Service Process Improvement: Lean Methodologies is a comprehensive course that empowers learners with the essential skills to streamline service processes, eliminate waste, and improve efficiency. This certification course is crucial in today's industry, where organizations constantly seek innovative ways to enhance service delivery and customer satisfaction.
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โข Unit 1: Introduction to Service Process Improvement & Lean Methodologies
โข Unit 2: Value Stream Mapping in Service Organizations
โข Unit 3: Understanding and Identifying Waste in Service Processes
โข Unit 4: Lean Tools for Service Process Improvement
โข Unit 5: Continuous Flow & Pull Systems in Service Delivery
โข Unit 6: Standardization & Visual Management for Service Processes
โข Unit 7: Kaizen & Continuous Improvement Culture in Service Organizations
โข Unit 8: A3 Problem Solving & Lean Six Sigma in Service Improvement
โข Unit 9: Change Management & Resistance in Lean Service Transformation
โข Unit 10: Measuring Success: Metrics & KPIs in Lean Service Improvement
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