Certificate in Lean Service Design Best Practices
-- viendo ahoraThe Certificate in Lean Service Design Best Practices is a comprehensive course that empowers learners with essential skills for optimizing service delivery. This certification focuses on Lean principles, a proven methodology for reducing waste, increasing efficiency, and improving the quality of services.
2.576+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Service Design Thinking: Understanding the user-centered approach to service design, the double-diamond model, and the role of Lean principles.
• Lean Fundamentals: Exploring the seven Lean wastes, value stream mapping, and continuous improvement culture.
• Customer Journey Mapping: Learning to identify customer touchpoints, pain points, and moments of truth to create a visual representation of the customer experience.
• Prototyping and Iterative Design: Discovering the importance of prototyping, testing, and iterating in Lean service design.
• Stakeholder Management: Understanding the key stakeholders involved in service design, including their expectations and influence on the project.
• Metrics and Measurement: Identifying key performance indicators (KPIs) and service design metrics to evaluate the success of Lean service design implementations.
• Change Management: Developing strategies for implementing Lean service design in an organization, including overcoming resistance and fostering adoption.
• Collaboration and Communication: Enhancing cross-functional teamwork and effective communication to ensure successful Lean service design projects.
• Lean Six Sigma Integration: Examining the synergy between Lean and Six Sigma methodologies, and how they complement each other in service design.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
