Professional Certificate in Objection Handling: Effective Communication
-- ViewingNowThe Professional Certificate in Objection Handling: Effective Communication is a crucial course designed to empower learners with the necessary skills to tackle common objections in sales and customer service. This certificate program highlights the importance of active listening, empathy, and clear communication in overcoming obstacles and closing deals.
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โข Understanding Objections
โข Active Listening and Empathy in Objection Handling
โข Identifying Customer Needs and Desires
โข Overcoming Objections with Persuasive Communication
โข Effective Questioning Techniques in Objection Handling
โข Handling Difficult Customers and Situations
โข Building Rapport and Trust with Customers
โข Following Up and Closing the Sale after Overcoming Objections
โข Utilizing Body Language and Tone of Voice in Objection Handling
โข Role-Playing and Practice Techniques for Improved Objection Handling Skills
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