Advanced Certificate in Lean Service Performance Metrics
-- ViewingNowThe Advanced Certificate in Lean Service Performance Metrics is a comprehensive course designed to equip learners with the essential skills needed to excel in service-oriented industries. This certificate focuses on the importance of data-driven decision-making, process optimization, and performance measurement to drive growth and efficiency.
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โข Lean Service Principles
โข Understanding Performance Metrics
โข Developing Lean Service Metrics
โข Implementing Metrics in Service Delivery
โข Data Analysis for Service Improvement
โข Key Lean Service Metrics: Quality, Delivery, Cost
โข Customer Satisfaction and Net Promoter Score (NPS)
โข Process Efficiency and Cycle Time Reduction
โข Employee Engagement and Morale Metrics
โข Continuous Improvement in Lean Service Performance
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