Advanced Certificate in Lean Service Performance Metrics

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The Advanced Certificate in Lean Service Performance Metrics is a comprehensive course designed to equip learners with the essential skills needed to excel in service-oriented industries. This certificate focuses on the importance of data-driven decision-making, process optimization, and performance measurement to drive growth and efficiency.

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AboutThisCourse

In today's fast-paced business environment, there is a high demand for professionals who can effectively measure, analyze, and improve service performance using Lean principles. This course is designed to meet that demand, providing learners with a deep understanding of the key performance metrics used in Lean service environments. By completing this course, learners will gain the skills and knowledge needed to drive continuous improvement, reduce waste, and increase efficiency in their organizations. This certificate is an excellent way for professionals to demonstrate their expertise in Lean service performance metrics and advance their careers in this growing field.

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CourseDetails

• Lean Service Principles
• Understanding Performance Metrics
• Developing Lean Service Metrics
• Implementing Metrics in Service Delivery
• Data Analysis for Service Improvement
• Key Lean Service Metrics: Quality, Delivery, Cost
• Customer Satisfaction and Net Promoter Score (NPS)
• Process Efficiency and Cycle Time Reduction
• Employee Engagement and Morale Metrics
• Continuous Improvement in Lean Service Performance

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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ADVANCED CERTIFICATE IN LEAN SERVICE PERFORMANCE METRICS
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UK School of Management (UKSM)
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05 May 2025
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