Certificate in Lean Service Service Problem-Solving Strategies
-- ViewingNowThe Certificate in Lean Service Problem-Solving Strategies is a comprehensive course that empowers learners with essential skills for career advancement in today's fast-paced business environment. This course focuses on teaching practical problem-solving strategies that are critical to improving service quality, reducing waste, and increasing efficiency in any industry.
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โข Unit 1: Introduction to Lean Service · Overview of Lean principles, history, and benefits in service industries.
โข Unit 2: Value Stream Mapping · Techniques for identifying and mapping value streams, eliminating waste, and improving flow.
โข Unit 3: Root Cause Analysis · Methods for identifying and addressing underlying issues in service operations.
โข Unit 4: 5 Whys · Problem-solving technique for discovering the root cause of a problem through iterative questioning.
โข Unit 5: A3 Problem Solving · Comprehensive Lean problem-solving approach using a structured A3 report.
โข Unit 6: Kaizen · Concepts of continuous improvement, rapid experimentation, and implementing changes in small increments.
โข Unit 7: Standard Work · Developing and implementing standardized processes to reduce variability and improve quality.
โข Unit 8: Visual Management · Tools and techniques for creating visual systems to monitor and improve service processes.
โข Unit 9: Change Management · Strategies for implementing change effectively, managing resistance, and ensuring sustainability.
โข Unit 10: Metrics & Measurement · Identifying, tracking, and analyzing key performance indicators (KPIs) to assess the effectiveness of Lean Service Problem-Solving Strategies.
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