Professional Certificate in Service Strategy: Smarter Operations
-- ViewingNowThe Professional Certificate in Service Strategy: Smarter Operations is a course designed to empower professionals with the skills needed to optimize service operations in today's fast-paced business environment. This certificate program focuses on the importance of service strategy in driving business growth and customer satisfaction, and covers key topics such as service design, operations management, and performance improvement.
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โข Unit 1: Service Strategy Foundations
โข Unit 2: Process Improvement Techniques
โข Unit 3: Lean Service Operations
โข Unit 4: Six Sigma Methodology in Services
โข Unit 5: Service Blueprinting
โข Unit 6: Customer Journey Mapping
โข Unit 7: Service Design Thinking
โข Unit 8: Capacity Planning and Management
โข Unit 9: Smarter Operations Analytics
โข Unit 10: Change Management in Service Operations
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