Professional Certificate in Service Strategy: Smarter Operations
-- ViewingNowThe Professional Certificate in Service Strategy: Smarter Operations is a course designed to empower professionals with the skills needed to optimize service operations in today's fast-paced business environment. This certificate program focuses on the importance of service strategy in driving business growth and customer satisfaction, and covers key topics such as service design, operations management, and performance improvement.
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⢠Unit 1: Service Strategy Foundations
⢠Unit 2: Process Improvement Techniques
⢠Unit 3: Lean Service Operations
⢠Unit 4: Six Sigma Methodology in Services
⢠Unit 5: Service Blueprinting
⢠Unit 6: Customer Journey Mapping
⢠Unit 7: Service Design Thinking
⢠Unit 8: Capacity Planning and Management
⢠Unit 9: Smarter Operations Analytics
⢠Unit 10: Change Management in Service Operations
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