Executive Development Programme in Lean Service Design Skills
-- ViewingNowThe Executive Development Programme in Lean Service Design Skills certificate course is a crucial programme designed to meet the growing industry demand for professionals with expertise in lean service design. This course emphasizes the importance of delivering efficient and effective services, focusing on customer value and eliminating waste.
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โข Lean Service Design Principles
โข Understanding Customer Journey Mapping
โข Process Mapping and Value Stream Analysis
โข Design Thinking and Ideation Techniques
โข Prototyping and Iterative Development
โข Lean Service Design Tools and Techniques
โข Change Management and Implementation Strategies
โข Measuring Success: Metrics and KPIs in Lean Service Design
โข Continuous Improvement and Innovation in Lean Service Design
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