Executive Development Programme in Service Strategy: Essentials
-- ViewingNowThe Executive Development Programme in Service Strategy: Essentials is a certificate course designed to empower professionals with the necessary skills to excel in service strategy. This program emphasizes the importance of service strategy in today's business landscape and provides participants with a comprehensive understanding of service innovation, design, and delivery.
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โข Service Strategy
โข Understanding Customers and Market Segmentation
โข Service Design and Innovation
โข Service Delivery and Value Chain Management
โข Customer Relationship Management and Experience
โข Metrics and Analytics in Service Strategy
โข Employee Engagement and Service Culture
โข Technology and Service Strategy
โข Continuous Improvement and Service Excellence
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