Executive Development Programme in Service Strategy: Essentials
-- ViewingNowThe Executive Development Programme in Service Strategy: Essentials is a certificate course designed to empower professionals with the necessary skills to excel in service strategy. This program emphasizes the importance of service strategy in today's business landscape and provides participants with a comprehensive understanding of service innovation, design, and delivery.
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⢠Service Strategy
⢠Understanding Customers and Market Segmentation
⢠Service Design and Innovation
⢠Service Delivery and Value Chain Management
⢠Customer Relationship Management and Experience
⢠Metrics and Analytics in Service Strategy
⢠Employee Engagement and Service Culture
⢠Technology and Service Strategy
⢠Continuous Improvement and Service Excellence
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