Executive Development Programme in Service Design Principles: Actionable Knowledge
-- ViewingNowThe Executive Development Programme in Service Design Principles: Actionable Knowledge certificate course is a comprehensive program designed to meet the growing industry demand for service design expertise. This course emphasizes the importance of customer-centric thinking and the implementation of service design principles to drive innovation, enhance customer experience, and improve business performance.
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โข Introduction to Service Design Principles: Understanding the basics of service design, its importance, and the key principles. โข User Research and Experience: Learning how to conduct user research, analyze data, and create user-centered designs. โข Service Blueprints and Journey Mapping: Creating detailed service blueprints and journey maps to visualize and improve services. โข Prototyping and Iterative Design: Developing prototypes, testing, and iterating to refine service designs. โข Design Thinking and Innovation: Applying design thinking methodologies to foster innovation and solve complex problems. โข Organizational Culture and Change Management: Understanding the role of organizational culture and managing change in service design. โข Service Design Tools and Techniques: Exploring various tools and techniques used in service design, such as personas, scenarios, and storyboarding. โข Service Design Metrics and Evaluation: Measuring the success of service designs using appropriate metrics and evaluation methods. โข Collaboration and Co-creation: Working collaboratively with cross-functional teams, stakeholders, and customers in the service design process.
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