Professional Certificate in Service Value Strategies
-- ViewingNowThe Professional Certificate in Service Value Strategies is a comprehensive course designed to empower learners with the essential skills needed to excel in the service industry. This program highlights the importance of value creation in service design and delivery, emphasizing customer experience management and service innovation.
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GBP £ 149
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โข Service Blueprinting
โข Customer Journey Mapping
โข Value Proposition Design
โข Service Design Thinking
โข Multi-channel Service Delivery
โข Service Recovery and Improvement
โข Metrics for Service Value
โข Change Management in Service Context
โข Customer Experience Management
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