Professional Certificate in Service Value Strategies
-- ViewingNowThe Professional Certificate in Service Value Strategies is a comprehensive course designed to empower learners with the essential skills needed to excel in the service industry. This program highlights the importance of value creation in service design and delivery, emphasizing customer experience management and service innovation.
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⢠Service Blueprinting
⢠Customer Journey Mapping
⢠Value Proposition Design
⢠Service Design Thinking
⢠Multi-channel Service Delivery
⢠Service Recovery and Improvement
⢠Metrics for Service Value
⢠Change Management in Service Context
⢠Customer Experience Management
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