Certificate in Service Performance Practices
-- ViewingNowThe Certificate in Service Performance Practices is a comprehensive course designed to enhance your service delivery skills and boost your career prospects. This program focuses on the importance of exceptional service in today's customer-centric business world, and teaches you how to create and maintain a positive customer experience.
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โข Service Excellence Foundations
โข Understanding Customer Needs and Expectations
โข Delivering Exceptional Customer Service
โข Effective Communication in Service Scenarios
โข Handling Customer Complaints and Difficult Situations
โข Service Recovery and Turning Negatives into Positives
โข Measuring Service Performance and KPIs
โข Continuous Improvement in Service Delivery
โข Building Customer Loyalty and Advocacy
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