Certificate in Service Performance Practices

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The Certificate in Service Performance Practices is a comprehensive course designed to enhance your service delivery skills and boost your career prospects. This program focuses on the importance of exceptional service in today's customer-centric business world, and teaches you how to create and maintain a positive customer experience.

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AboutThisCourse

In this course, you will gain essential skills such as problem-solving, communication, and leadership, which are highly sought after in various industries. By learning how to handle customer complaints effectively, you will be able to turn potential conflicts into positive interactions. Additionally, you will discover the latest service performance practices, enabling you to stay ahead in the competitive job market. Upon completion, you will have the tools and knowledge necessary to excel in customer service roles, providing you with a strong foundation for career advancement. Stand out from the crowd and make a lasting impression with the Certificate in Service Performance Practices.

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CourseDetails

• Service Excellence Foundations
• Understanding Customer Needs and Expectations
• Delivering Exceptional Customer Service
• Effective Communication in Service Scenarios
• Handling Customer Complaints and Difficult Situations
• Service Recovery and Turning Negatives into Positives
• Measuring Service Performance and KPIs
• Continuous Improvement in Service Delivery
• Building Customer Loyalty and Advocacy

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN SERVICE PERFORMANCE PRACTICES
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UK School of Management (UKSM)
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05 May 2025
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