Executive Development Programme in Service Operations Service Desk
-- ViewingNowThe Executive Development Programme in Service Operations Service Desk is a certificate course designed to empower professionals with the necessary skills to excel in service operations and management. This program is crucial in today's industry, where customer service and operational efficiency are at the forefront of business success.
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โข Service Desk Operations
โข Incident Management in Service Desk
โข Problem Management for Service Desk
โข Change Management and Service Desk
โข Service Desk Metrics and Key Performance Indicators (KPIs)
โข Customer Service and Communication Skills for Service Desk
โข Service Desk Tools and Technology
โข ITIL Framework and Service Desk
โข Service Level Management for Service Desk
โข Service Desk Strategy and Planning
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