Executive Development Programme in Service Operations Service Desk

Name: Executive Development Programme in Service Operations Service Desk
Price: 149 GBP
Availability: InStock

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The Executive Development Programme in Service Operations Service Desk is a certificate course designed to empower professionals with the necessary skills to excel in service operations and management. This program is crucial in today's industry, where customer service and operational efficiency are at the forefront of business success.

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AboutThisCourse

The course addresses the increasing demand for skilled service desk professionals who can effectively manage and improve service operations. Learners will gain essential skills in incident management, problem resolution, service level management, and customer relationship management, among others. By completing this program, learners will be equipped with the tools and knowledge necessary to advance their careers in service operations. They will be able to demonstrate a deep understanding of service desk functions, processes, and best practices, making them valuable assets in any organization. This program is an excellent investment in professional development and career growth.

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CourseDetails

• Service Desk Operations
• Incident Management in Service Desk
• Problem Management for Service Desk
• Change Management and Service Desk
• Service Desk Metrics and Key Performance Indicators (KPIs)
• Customer Service and Communication Skills for Service Desk
• Service Desk Tools and Technology
• ITIL Framework and Service Desk
• Service Level Management for Service Desk
• Service Desk Strategy and Planning

CareerPath

The above code displays a 3D pie chart with various roles within the Executive Development Programme: Service Operations Service Desk sector. The data demonstrates the percentage of each role, allowing users to easily compare and understand the job market trends in the UK. The chart has a transparent background with a 3D effect, making it visually appealing and engaging. The responsive design ensures the chart adapts to different screen sizes, enhancing user experience. The legend is positioned at the bottom for clear identification of each role.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE OPERATIONS SERVICE DESK

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UK School of Management (UKSM)

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05 May 2025

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