Professional Certificate in Service Operations Service Leadership
-- ViewingNowThe Professional Certificate in Service Operations Service Leadership is a comprehensive course designed to empower learners with essential skills for leadership roles in service operations. This program emphasizes the importance of service leadership, strategic decision-making, and operational efficiency to drive business growth.
7,195+
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GBP £ 149
GBP £ 215
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โข Service Operations Management: Understanding the key principles and best practices for managing service operations, including process design, performance measurement, and quality management.
โข Service Leadership and Strategy: Developing the skills and knowledge necessary to lead and strategize in a service operations context, including leadership theories, strategic planning, and change management.
โข Customer Experience Management: Learning how to manage and improve the customer experience in service operations, including customer journey mapping, voice of the customer (VoC) programs, and customer feedback analysis.
โข Service Quality and Improvement: Exploring methods for improving service quality and reducing variability, including Six Sigma, Lean, and statistical process control.
โข Service Operations Analytics: Understanding how to use data and analytics to improve service operations, including data visualization, predictive modeling, and decision support systems.
โข Service Supply Chain Management: Learning how to manage the supply chain in a service context, including supplier relationship management, inventory management, and logistics.
โข Service Innovation and Design: Developing skills in service innovation and design, including design thinking, service blueprinting, and prototyping.
โข Service Human Resources Management: Understanding how to manage the human resources function in a service context, including recruitment, training, and performance management.
Note: The above list is not exhaustive, and may vary based on the specific program and institution offering the Professional Certificate in Service Operations Service Leadership.
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