Professional Certificate in Service Operations Service Leadership
-- ViewingNowThe Professional Certificate in Service Operations Service Leadership is a comprehensive course designed to empower learners with essential skills for leadership roles in service operations. This program emphasizes the importance of service leadership, strategic decision-making, and operational efficiency to drive business growth.
7,195+
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GBP £ 149
GBP £ 215
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⢠Service Operations Management: Understanding the key principles and best practices for managing service operations, including process design, performance measurement, and quality management.
⢠Service Leadership and Strategy: Developing the skills and knowledge necessary to lead and strategize in a service operations context, including leadership theories, strategic planning, and change management.
⢠Customer Experience Management: Learning how to manage and improve the customer experience in service operations, including customer journey mapping, voice of the customer (VoC) programs, and customer feedback analysis.
⢠Service Quality and Improvement: Exploring methods for improving service quality and reducing variability, including Six Sigma, Lean, and statistical process control.
⢠Service Operations Analytics: Understanding how to use data and analytics to improve service operations, including data visualization, predictive modeling, and decision support systems.
⢠Service Supply Chain Management: Learning how to manage the supply chain in a service context, including supplier relationship management, inventory management, and logistics.
⢠Service Innovation and Design: Developing skills in service innovation and design, including design thinking, service blueprinting, and prototyping.
⢠Service Human Resources Management: Understanding how to manage the human resources function in a service context, including recruitment, training, and performance management.
Note: The above list is not exhaustive, and may vary based on the specific program and institution offering the Professional Certificate in Service Operations Service Leadership.
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