Advanced Certificate in Service Operations Service Planning
-- ViewingNowThe Advanced Certificate in Service Operations Service Planning is a comprehensive course designed to equip learners with essential skills for career advancement in service operations. This program focuses on the importance of service planning and its impact on overall business success.
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โข Service Strategy
โข Service Blueprinting
โข Service Design Principles
โข Customer Experience Management
โข Service Quality and Improvement
โข Capacity Management and Planning
โข Service Failure Mode and Effects Analysis (FMEA)
โข Service Metrics and Key Performance Indicators (KPIs)
โข Service Transition and Implementation
โข Change Management in Service Operations
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